Terms and Conditions Clearance Orders
These terms and conditions apply to all clearance purchases.
Orders and cancellations
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Any product sold as “practically perfect” may have some minor imperfections, as defined here.
You are entitled to cancel this contract if you wish to do so, provided you exercise your right no more than 14 working days after the day on which you receive your delivery.
In the unlikely event that Heal's are unable to locate your clearance item, we reserve the right to cancel and refund your order. As clearance items are discounted by individual case, we therefore cannot order another new piece from the supplier.
To exercise your right of cancellation you must give written notice to Heal’s via letter or email with full details of your order or speak to a Customer Services representative. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Heal’s at your own cost. Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit.
Heal’s reserves the right to refuse a refund on any item should it not be returned in fully resalable condition.
Products that fall into the following categories will not be refunded unless they are proven to be faulty:
· Any goods made to a customer's own specifications, e.g. made to measure or personalised items
· Self assembly furniture cannot be returned once assembly is part or fully completed
· Mattresses or mattress toppers, bed linen or pillows that are not unopened in their original packaging.
If you wish to exercise your right to cancel this contract prior to order dispatch, please email cancellations@heals.co.uk or call 0333 212 1915 immediately. If your order has already been dispatched please follow the procedure set out in Refund & Returns. This does not affect your statutory rights
Delivery & Lead times
The lead time quoted is an approximate lead time, based upon the best available information provided by our suppliers at the time of purchase. Where any delays occur we will do our best to notify you at the earliest opportunity.
As soon as your order is ready for delivery, our third party carrier will contact you directly to arrange a delivery. They will offer you the first available date and time slot for delivery in your area. In most cases they will offer you a date within a week, although deliveries may be less frequent for outlying areas and Northern Ireland / ROI.
If we attempt delivery on the date and time slot agreed but no one is present to receive the goods, we reserve the right to charge you a re-delivery fee for each subsequent delivery attempt. Should you repeatedly refuse to arrange or take delivery after 28 days of our first attempt to contact you, we reserve the right to cancel your order and retain 25% of the order value (the deposit) and any other costs we have incurred.
Access
The customer will be responsible to ensure that the delivery address access is suitable for the delivery of their goods (for example; doorway large enough, sufficient space to manoeuvre the product through the property, road accessible to delivery van, provision of parking permits required for successful delivery). Where there is any doubt we suggest you conduct an independent full site survey prior to placing your order. Heal’s will not pay for any additional charges or damages caused to your goods or property due to access. We can only deliver through a ground floor or basement level and go up to second floor level. If any alternative arrangements need to be made via specialist delivery companies then any additional charges are to be paid by you, the Customer. We will not accept cancellations on the grounds of access issues that were not declared at the time of placing your order.
Acceptance
Upon delivery of your goods it is your responsibility (or the responsibility of the person acting on your behalf) to unpack and inspect each item and to sign the driver’s delivery note to confirm receipt of the goods. Any claim regarding short delivery, damage or defective goods must be made within 24 hours. After this time Heal’s cannot be held responsible for goods that are no longer in our care. If your goods are being shipped outside the UK by an independent shipping company, it is the responsibility of the shipping company to sign the driver’s delivery note on your behalf. Once the goods have been handed over to the shipping company and the delivery note has been signed by them, Heal’s will no longer be responsible for any loss or damage unless the loss was caused by our negligence or due to a manufacturing defect or design fault. Any claims may be reduced or rejected if Heal’s have not been given the opportunity to resolve the matter. If you have any post-delivery complaints please email our team at enquiries@heals.co.uk
Product specifications
Heal’s reserve the right to change the specifications of our products without prior notice. The measurements of all products are as accurate as possible but some variation may apply. Please ensure you are aware of the natural characteristics of the materials in the construction of your furniture, how to care for your products and the normal ageing process. Showroom models may vary in age and therefore your goods may vary in appearance from an older model on the shop floor.
There may also be a slight variation between fabric batches, the most common variation being colour. Whilst we make every effort to ensure your product is manufactured from the same fabric batch we cannot guarantee any subsequent orders placed at a later date will match your original order. We cannot accept any liability for discolouration or fading due to exposure to direct or indirect sunlight.