Access Guide
We want you to have a seamless, stress-free experience when shopping with us. To help, we’ve created this clear set of access guidelines for delivering and installing furniture.
Before Ordering
Before placing your order, it’s important to measure your room accurately. This is to make sure the furniture fits your space and that it can be successfully delivered to the room of your choice.
You can find a full list of measurements on each product page. However, if you’re unsure or have any questions please contact us at enquiries@heals.co.uk or call us on 0333 212 1915, Option 1.
A simple way to check furniture fits be in your room is to mark out the space on the floor with paper or masking tape. Make sure there’s enough space to walk around your furniture and to open all drawers or doors. Allow for at least 60cm around a dining table to use dining chairs comfortably.
Measure up
To help you measure accurately, we’ve created this helpful guide:
Measure your furniture
First things first, you’ll need to source the furniture’s measurements from its product page. It’s important that these measurements are smaller than any future measurements you take around your home to ensure it will fit.
Measure the path
Measure the entire route your furniture will take to reach its new room. Include hallways, any landings it may pivot around and if it needs to fit in a lift. Measure the height and width of any elevator doors as well as the space inside.
Measure the space
Finally, make sure there’s space in your desired location and double check it will even fit through the door. You should also take light fixtures, radiators, shelving and handrails into account and remove these, if necessary, before delivery.
Please Note
Delivery charges will not be refunded in circumstances where insufficient access is the reason for return. For further information please refer to our online terms and conditions. Careful consideration of all the above will help to ensure disappointment and cancellations fees are not incurred. This is merely a guide and does not guarantee that your furniture purchase will fit your room or be delivered successfully. Please note: we cannot deliver above the second floor.
